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Genesys Cloud Services Ireland Ltd

Genesys Cloud Services Ireland Ltd

Updated July 2025.

About Genesys Cloud Services Ireland Ltd

Company Overview

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

certification September 2024
INDUSTRYInformation Technology, Software
Genesys Cloud Services Ireland Ltd Head Office
Galway City

Culture Overview

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At Genesys Ireland, our culture is built on collaboration, innovation, and a deep commitment to people within our organisation and in our communities. Guided by our One Genesys philosophy, we foster an inclusive and dynamic environment where employees are empowered to bring their authentic selves to work, contribute meaningfully, and grow professionally.

We embody our core values, including Fly in Formation, which reflects our teamwork-driven approach, and Empathy First, ensuring we prioritise people in every decision. Through impactful employee-led initiatives, we champion wellbeing, such as our Menopause Workplace Excellence recognition, which highlights our dedication to creating a supportive and understanding workplace.

Beyond our walls, we actively contribute to our local community. We take pride in making a positive impact through partnerships like An Mheitheal Rothar, our sustainability ambassadors, or our ongoing support for STEM education through TeenTurn and CoderDojo. Our partnership with Connacht Rugby further reflects our commitment to teamwork and regional engagement. At Genesys Ireland, culture isn’t just a concept—it’s a lived experience that drives our success and strengthens our global connections.

Word from the top

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We are dedicated to building a culture of collaboration, inclusion, and support where everyone is valued and empowered to thrive. In Ireland, we’re also deeply committed to giving back to our local communities and making a positive impact in the places where we live and work.

Joe Smyth

Ireland Site Lead and SVP of R&D

Best Workplaces Lists

Great Place To Work® is proud to recognise Genesys Cloud Services Ireland Ltd on the following Best Workplaces Lists.

Interested in a career at Genesys Cloud Services Ireland Ltd, or just want to know more?

To discover what sets Genesys Cloud Services Ireland Ltd apart and explore relevant career opportunities, take a look at their website.

Visit Their Website

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