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Genesys Cloud Services Ireland Ltd

Genesys Cloud Services Ireland Ltd

Updated October 2024.

About Genesys Cloud Services Ireland Ltd

Company Overview Every year, Genesys® orchestrates more than 7 billion remarkable customer experiences for organizations in more than 1 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service?, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
certification September 2024
Company Size 7
INDUSTRYInformation Technology, Software
Genesys Cloud Services Ireland Ltd Head Office
Galway City

Culture Overview

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At Genesys Ireland, our culture is built on collaboration, innovation, and a deep commitment to people within our organisation and in our communities. Guided by our One Genesys philosophy, we foster an inclusive and dynamic environment where employees are empowered to bring their authentic selves to work, contribute meaningfully, and grow professionally.

We embody our core values, including Fly in Formation, which reflects our teamwork-driven approach, and Empathy First, ensuring we prioritise people in every decision. Through impactful employee-led initiatives, we champion wellbeing, such as our Menopause Workplace Excellence recognition, which highlights our dedication to creating a supportive and understanding workplace.

Beyond our walls, we actively contribute to our local community. We take pride in making a positive impact through partnerships like An Mheitheal Rothar, our sustainability ambassadors, or our ongoing support for STEM education through TeenTurn and CoderDojo. Our partnership with Connacht Rugby further reflects our commitment to teamwork and regional engagement. At Genesys Ireland, culture isn’t just a concept—it’s a lived experience that drives our success and strengthens our global connections.

Word from the top

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We are dedicated to building a culture of collaboration, inclusion, and support where everyone is valued and empowered to thrive. In Ireland, we’re also deeply committed to giving back to our local communities and making a positive impact in the places where we live and work.

Joe Smyth

Ireland Site Lead and SVP of R&D

Best Workplaces Lists

Great Place To Work® is proud to recognise Genesys Cloud Services Ireland Ltd on the following Best Workplaces Lists.

Interested in a career at Genesys Cloud Services Ireland Ltd, or just want to know more?

To discover what sets Genesys Cloud Services Ireland Ltd apart and explore relevant career opportunities, take a look at their website.

Visit Their Website

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