Genesys Cloud Services Ireland Ltd

Culture Overview

One Genesys Culture  Every day, we strive to do things better to provide memorable experiences for one another and our customers. This is embodied in the One Genesys culture which is built upon our three core values: Embrace Empathy:   Listen and learn; Have authentic conversations; Include and empower.  Empathy makes humans feel heard and understood, we learn through listening and take action. Empathy serves as the key driver in gaining loyalty and trust. Each of us needs to play a role in creating and embracing a culture of empathy.  Fly in Formation:   Prioritise the essential; Align the team; Grow as a team/together.  It is about aiming for common goals and in alignment and growing together as a team.  Go Big: Inspire bold moves; innovate and transform; deliver excellence. Now is the pivotal point for Genesys on our path to becoming a SaaS (Software as a Service) company…we are building on our momentum and accelerating to make Experience as a Service a reality. At Genesys, we promote a culture of empathy in which every voice is heard, valued, remembered, and understood. We believe it is our responsibility to close equity gaps and foster a culture of inclusion and equality —where every employee feels that their uniqueness is appreciated and knows that they will be treated fairly. Our culture of inclusion is bolstered by our commitment to one another and to ourselves, as well as an unwavering desire to build a better and more just organisation. Genesys promotes a culture where talking about mental health is not taboo and where everyone is encouraged to walk the talk. We provide a variety of resources and support, including flexible work schedules and truly encouraging employees to make use of time off to help promote balance; access to Talkspace (an online/mobile therapy company); interactive conversations focused on mental health; and more.